CIO Mind, The Gartner CIO Podcast

• How to Not Sink as a CIO: Year One (Part 2 on CIO Transitions)

  According to our research, executive turnover is high across the C-Suite, which means that your role as CIO will transition one way or another. Whether you’re transitioning or you’re working with a leader in transition, you’ll need to be prepared to adapt to change quickly.In this episode of the CIO Mind Podcast, we interview Gartner Senior Executive Partner Tom Fuller to discuss how executives can successfully balance making quick impact while still learning the landscape.For non Gartner clients, see more with 4 Secrets to Success for Executives Starting a New Role.For Gartner clients, see our Executive FastStart Experience. About the GuestTom Fuller is a senior executive partner at Gartner and specializes in CIO executive transitions, IT operating models, IT strategy and organizational effectiveness. He has worked in multiple sectors both in the U.K. and internationally, including retail, financial services, manufacturing and government. Prior to joining Gartner, he held senior leadership roles within the John Lewis Partnership’s IT organization and prior to that was a senior member of Deloitte’s IT Effectiveness team.

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• What to Do Before You Say ‘Yes’ or ‘No’ to a New CIO Role

  “The common feedback I get was always, ‘I didn't realize that there was so much I could do before I started.’ That surprised me.” — Tom Fuller, Senior Executive Partner, GartnerGartner research shows that nearly one out of four executives is in transition at any given time. However, 39% are underperforming in their transitions. Join host and Gartner VP Analyst, Alicia Mullery, and guest Tom Fuller, Gartner Senior Executive Partner, as they explore best practices — and common missteps — from CIOs who have successfully transitioned to new companies, industries or first-time roles.Episode highlights:What does it mean when a CIO is “in transition”? (3:01)Who should CIOs speak with to determine the role's specific priorities? (9:37)Why is the CIO interview process often "more seduction than selection"? (11:46)How do you decide if a particular job is not a good fit for you? (14:06)What preparations should CIOs make before their first day? (14:41)What is the most productive mindset before starting a new job? (16:06)For non-Gartner clients, see more with 4 Secrets to Success for Executives Starting a New Role. For Gartner clients, see our CIO Orientation Guide.About the GuestTom Fuller is a Senior Executive Partner at Gartner and specializes in CIO executive transitions, IT operating models, IT strategy and organizational effectiveness. Tom has worked in multiple sectors both in the U.K. and internationally, including retail, financial services, manufacturing and government. Before Gartner, he held senior leadership roles within the John Lewis Partnership’s IT organization and prior to that was a senior member of Deloitte’s IT Effectiveness team.

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  18:35
• Make AI Learning Go Viral and Drive ROI

  “You can do all the training you want — it's not going to lead to behavior change.” — Alicia Mullery, Gartner VP AnalystIf employees are already largely overwhelmed with new initiatives, how can CIOs create a culture of continuous AI learning? The answers lie with senior leadership, management and some clever incentives. Join Gartner VP Analyst Alicia Mullery as she explains how CIOs can help staff use AI in their daily work and improve ROI.Episode highlights:Why isn't AI training enough to lead behavioral change? (2:24)What are the three parts of continuous AI learning? (3:18)What three elements can help AI learning go viral? (4:23)What do most CIOs miss when it comes to AI learning? (7:22)Why are managers critical for driving AI learning? (8:36)How can CIOs and staff make time to implement AI learning? (10:58)What should CIOs be thinking about next for their learning programs? (15:21)About the GuestAlicia Mullery is a vice president analyst supporting CIOs and other senior executives. Alicia’s research collaboration works to distill practical lessons from company accomplishments and missteps. She works to identify, build and then present best practice case studies that inspire executive action and decision making. Her recent areas of focus include the shift from projects to products, building fusion teams and safely democratizing digital delivery, transforming IT talent, building effective CIO/CxO partnerships and increasing the number of women in IT leadership. Alicia frequently facilitates executive-level discussions, including executive committee meetings, IT leadership team retreats and roundtables with CIOs and other senior executives. She is a keynote speaker at Gartner events and externally. Alicia is an American based in London, U.K. She brings a global perspective from her 15 years with Gartner, advising in North America, Europe and South Africa.

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  20:48
• Be Intentional About Your CIO Resolutions in 2025

  Being a good CIO doesn’t have to come at the price of being good to yourself. In fact, these two elements can work together to help CIOs achieve their new year’s resolutions, from managing cyber attacks to finding moments for peace and quiet. Join Gartner analysts Mary Mesaglio, Shanna Grafeld and Brandon Germer as they discuss how CIOs can meet their objectives this year with our research, 2025 CIO New Year’s Resolutions — How to Be Good (Enough).Episode highlights:What is a professional resolution? (1:03)Why is being "good enough" important for CIOs? (2:26)Resolutions discussed:Leading through movement (4:32)Listening to silence (8:00)Interviewing a hacked person (12:42)Why is setting resolutions useful for CIOs? (11:14)How can CIOs keep their resolutions throughout the year? (14:38)How does setting measurable goals make you unhappy? (17:59)What are the podcast guests' favorite resolutions for CIOs? (21:25)“One of the perennial pieces of advice we give to anyone who's reading the research is: Don't do all the resolutions.” — Mary Mesaglio, Gartner Distinguished VP Analyst (3:14 in this podcast)About the GuestsMary Mesaglio is a distinguished vice president analyst at Gartner. Her research focuses on how to help global enterprises execute transformations in the real world, with all the human behavioural messiness that real-world change implies. Mary works with enterprises on how to create clear principles, how to scale change messages, how to be rigorous about the behavioural side of transformation and how to make change real.Shanna Grafeld is a senior principal analyst in Gartner’s global enterprise executive research practice and focuses on leadership and sustainability. Her leadership coverage includes psychological safety, multigenerational and multicultural leadership, conflict and change management. Her sustainability expertise includes setting and communicating sustainability strategy, organizational structures for sustainability and sustainable technology.Brandon Germer is a senior director analyst in Gartner’s Office of the CIO Research. Brandon advises senior and executive business leaders on strategy, execution, product management and operating models through written research, conferences, workshops and one-to-one interaction.

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  26:25
• How to Pick Your Pace and Win the AI Outcomes Race

  “Pacing Yourself in the AI Races,” the 2024 IT Symposium/Xpo keynote, provided an inspiring vision for CIOs on delivering AI outcomes safely and at scale. In this episode of CIO Mind podcast, keynote presenters Alicia Mullery, Gartner VP Research, and Daryl Plummer, Gartner Distinguished VP Analyst, Chief of Research and Gartner Fellow, join host ck Andrade, Gartner Sr. Director Analyst, to deep dive into the keynote’s concepts and identify how to move from inspiration to action. Join them to explore the differences between the AI steady and AI accelerated paces and the bumps in the road and the facilitators as CIOs take first steps in the CIO AI outcomes race. To learn more about the keynote, see Pacing Yourself in the AI Races: 2024 IT Symposium/Xpo Keynote Insights.Episode HighlightsThe CIO AI outcomes race versus the tech vendor race. (1:20)Business, technology and behavioral outcomes for AI. (2:20)Choosing your pace: AI steady or AI accelerated? (04:05)Challenges to achieving AI outcomes. (8:06)Facilitators to achieving AI outcomes. (17:42)Next steps for CIOs in the AI outcomes race. (21:11)Daryl Plummer is a Gartner Fellow, VP, and Distinguished Analyst. His research focuses on the strategic issues of cloud computing, digital disruption, and the unfolding of the future through predictions, trends and evolving digital business cycles. Daryl is a Chief of Research in the technology and service providers organization, where he helps oversee research across the four roles of general manager, product managers,product marketers, and tech CEOs.Alicia Mullery is a Gartner Vice President, Research, supporting CIOs and other senior executives. Alicia’s research collaboration works to distill practical lessons from company accomplishments and missteps. She works to identify, build and then present best practice case studies that inspire executive action and decision making. Her recent areas of focus include the shift from projects to products, building fusion teams and safely democratizing digital delivery, transforming IT talent, building effective CIO/CxO partnerships, and increasing the number of women in IT leadership.

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  22:21

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