Send us a textWhat if your customer feedback system could make you a better leader—not just improve your metrics?In this episode of Retail Leadership with Steve Worthy, we’re joined by Eric Sangerma, Head of Growth at Simplesat—the customer feedback platform trusted by brands around the world.Simplesat helps retail leaders capture, interpret, and act on customer sentiment in real time. But Eric’s philosophy goes even deeper. He believes feedback is the foundation for great leadership—if you’re brave enough to hear it.In this episode, we explore:How retail brands can close the loop on feedback to build loyaltyThe leadership habits that create stronger, more human teamsSimplesat’s quiet but powerful approach to team growthWhy journaling may be the most overlooked tool in leadershipSimplesat is also a proud sponsor of the 2025 Retail Leadership Study, helping us explore the connection between team development, customer experience, and long-term brand performance. “Customer feedback is the new currency—but only if you know how to spend it.”Changed the Simplesat information Support the showDOWNLOAD - The Campus 2025 Retail Leadership Development Report, HERE. _________________________ SPONSORS: Simplesat.io Bellwether NetConV Nexlytix ________________________ JOIN THE CAMPUS ________________________ READ OUR RETAIL LEADER NEWSLETTER MEET STEVE! BOOK A CLARITY CALL!
--------
1:07:22
Great Stores Still Stop Us in Our Tracks!
Send us a textSome stores just stop you.You walk in, and for a moment—maybe longer—you forget you're in a place built to sell. You're in something more. A feeling. A point of view. A brand that knows who it is.This episode is a love letter to those stores—and the people who know how to spot them.Steve sits down with two of his favorite retail minds (and friends), Jack Stratton and Ian Scott, for a fast-moving conversation that feels more like a pub chat than a panel. Together, they unpack what they’ve seen, what leaders keep missing, and why a well-done retail safari might be one of the most underused leadership tools in the industry.A deeper look at:Why the best stores aren't just places to shop—they're spaces that show you what matters nowHow curiosity is still one of the best skills a retail leader can haveWhat most companies get wrong when rolling out tech, and how store teams quietly absorb the falloutThe subtle power of retail culture—and what happens when you stop paying attention to itWhat Lush, IKEA, and Gentle Monster understand that many legacy brands still don’tYou'll hear real stories, playful jabs, and honest truths about what it takes to build—and notice—a store that makes people feel something.For retail leaders wondering how to stay inspired, how to lead store teams with more empathy, or how to reconnect with the part of retail that still excites them—this episode is a reminder: stores are still cool. You just have to know where to look.Changed the Simplesat information Support the showDOWNLOAD - The Campus 2025 Retail Leadership Development Report, HERE. _________________________ SPONSORS: Simplesat.io Bellwether NetConV Nexlytix ________________________ JOIN THE CAMPUS ________________________ READ OUR RETAIL LEADER NEWSLETTER MEET STEVE! BOOK A CLARITY CALL!
--------
1:17:27
What Brazil Taught Me About Leadership with Paula Macaggi
Send us a textMany retail leaders operate with a limited perspective, often assuming that their market’s approach is the gold standard. But in a world where consumer behaviors, technology, and retail strategies vary dramatically by region, leaders who fail to think globally risk falling behind. The challenge isn’t just understanding different markets—it’s learning how to apply global insights in a way that drives innovation and growth.In this episode, Steve sits down with PAULA MACAGGI, host of Off Bounds and a global retail expert, to explore how retail leadership shifts across different cultures and economies. Paula shares her journey from Brazil to New York and beyond, offering a fresh perspective on how retail operates on a global scale. From her insights on consumer engagement in Brazil to the technological advancements shaping China’s retail landscape, this conversation is a deep dive into what leaders can learn when they break out of their local mindset.Offbounds Podcast: https://www.youtube.com/@off-boundsChanged the Simplesat information Support the showDOWNLOAD - The Campus 2025 Retail Leadership Development Report, HERE. _________________________ SPONSORS: Simplesat.io Bellwether NetConV Nexlytix ________________________ JOIN THE CAMPUS ________________________ READ OUR RETAIL LEADER NEWSLETTER MEET STEVE! BOOK A CLARITY CALL!
--------
41:39
From Sneakers to AI Retail Leadership with Jenna Posner!
Send us a textAI is transforming retail at an unprecedented pace, and in this episode of Retail Leadership with Steve Worthy, we explore what leaders need to know now. From sneaker culture to digital transformation, Jenna Flatman Posner shares how her background as an elite athlete shaped her approach to leadership, strategy, and innovation. We break down AI’s real impact in retail—cutting through the hype to reveal practical applications, branding challenges, and the evolving balance between human expertise and automation. Discover how AI is reshaping customer experiences, store operations, and leadership strategies, and why executives who fail to adapt risk falling behind. Whether you’re navigating AI adoption or rethinking retail’s future, this episode delivers bold insights and actionable takeaways to help you lead with confidence.CHAPTERS:00:00 - Intro01:18 - Jenna Flatman Posner, Chief Digital Officer02:55 - Sneakerhead Culture09:03 - Early Sports Career and Olympics Journey10:57 - Personal Athletic Journey17:34 - Transitioning from Athlete to Entrepreneur20:25 - Importance of AI in Today's World21:10 - AI Applications in Retail24:07 - AI Branding Challenges27:17 - Human vs. AI Work Dynamics30:31 - Future of AI Technology34:04 - Future of Retail Trends39:18 - Steve's Vision for AI Future39:45 - Retail Leadership Strategies42:20 - Retail AI Council InitiativesSupport the showDOWNLOAD - The Campus 2025 Retail Leadership Development Report, HERE. _________________________ SPONSORS: Simplesat.io Bellwether NetConV Nexlytix ________________________ JOIN THE CAMPUS ________________________ READ OUR RETAIL LEADER NEWSLETTER MEET STEVE! BOOK A CLARITY CALL!
--------
43:34
What Got You Here - Won’t Get You There!
Send us a textWhen Retail Stops Growing You, What’s Next?No one tells you what happens when you outgrow your company.You hit every metric, you do everything right, and yet the growth stops. Your company still expects results, but they’re not developing you. They’re not stretching you. And if you’re being honest, you’re starting to feel it.The hard truth? Most senior leaders won’t admit when they’ve hit this wall. They keep showing up, running the same play, hoping something shifts. But real leadership isn’t just about surviving in a system that stopped investing in you, it’s about taking control of your next move.In this episode, I break down: The moment you realize your company isn’t developing you anymoreWhy top leaders don’t wait for permission to growHow to build your own “third place” for real strategic developmentThis one’s for the leaders who know they need something different—but aren’t waiting around for someone else to create it.Changed the Simplesat information Support the showDOWNLOAD - The Campus 2025 Retail Leadership Development Report, HERE. _________________________ SPONSORS: Simplesat.io Bellwether NetConV Nexlytix ________________________ JOIN THE CAMPUS ________________________ READ OUR RETAIL LEADER NEWSLETTER MEET STEVE! BOOK A CLARITY CALL!
Retail leadership isn’t what it used to be — and neither are you.After 30+ years of navigating the realities of store floors, boardrooms, restructures, and reinventions, I’ve learned this: the gap between what retail leaders need to grow and what companies actually provide is wider than ever. Promotions don’t come with clarity. Expectations rise, but context disappears. And while the metrics may shift, the pressure never does.This podcast is for the retail leader who's already proven themselves — and still wants more.This podcast is for the experienced retail leader who wants more — not more work, but more direction, more insight, and more impact.I'm Steve Worthy — retail executive coach and founder of Worthy Retail Global. I’ve coached and developed thousands of leaders over three decades, and I created this podcast to give you the straight, strategic guidance I wish I had earlier in my career.You’ve earned your position. Now let’s make sure you lead like it.
Italia