We don’t think of most government agencies as brands, but NASA is different. This year is the space agency’s 60th anniversary, so we're diving into NASA’s brand history to bring you little-known stories about a meatball and a worm, some astronauts with gastrointestinal issues, and a middle schooler’s mission to send chickens into space.
The Waffle House Index
When a disaster hits the South, chances are the local Waffle House will be back open in no time. The 24-hour breakfast chain is so good at responding to storms that FEMA uses it to determine where to deploy disaster aid. How does Waffle House get up and running so quickly? PLUS: Customer Service takes on Heinz and the mystery of the 57 Varieties.
Sears: There Was More For Your Life
Before Sears filed for bankruptcy, it was run by a reclusive billionaire who'd call into meetings from his mansion on a Florida island. It was one of the unusual ways Eddie Lampert ran the department store chain. He also stopped investing in the stores. The CEO had outwitted kidnappers, and many thought he was defying skeptics on Wall Street, too. This is the story of how Sears stayed alive so long, and how it all fell apart.
Gangs? At Disneyland?
Once upon a time, gangs roamed Disneyland in biker vests. They swarmed rides. They got in fights. Or so we thought… The real story is kind of a classic Disney fairy tale: about a princess and her merry band of friends. But is there a happily ever after?
A Wrench in Tesla
This year, Tesla's image took a hit. The company fell behind on production targets, reports came out that it may be skipping safety tests and making mistakes on the production line, creating more waste. It didn't help that Elon Musk smoked weed on a podcast, attacked a diver rescuing the Thai soccer team, and got sued by the SEC. At the same time, a guy near Boston taught himself how to bring damaged Teslas back to life, and in doing so, he revealed a lot of the cars' flaws. Now the question is: will Tesla support him or stop him?