06: The really right way to close a problem ticket
The really right way to close a problem ticket
--------
4:24
05: Release management vs. Deploy management
Release management vs. Deploy management
--------
2:54
04: Incidents and requests...Not the same!
Incidents and requests...Not the same!
--------
3:04
03: New features in the latest ITIL 4 release
New features in the latest ITIL 4 release
--------
2:54
Su ITIL in the Trenches Podcast Series
Quick and efficient audio tips, tricks, solutions and stories from Mark Thomas, ITIL instructor at Interface Technical Training with over 20 years of professional experience, spanning leadership roles from Datacenter CIO to Management and IT Consultant.
Italia