06: The really right way to close a problem ticket
14/01/2020 | 4 min
The really right way to close a problem ticket
05: Release management vs. Deploy management
14/01/2020 | 2 min
Release management vs. Deploy management
04: Incidents and requests...Not the same!
14/01/2020 | 3 min
Incidents and requests...Not the same!
03: New features in the latest ITIL 4 release
14/01/2020 | 2 min
New features in the latest ITIL 4 release
Su ITIL in the Trenches Podcast Series
Quick and efficient audio tips, tricks, solutions and stories from Mark Thomas, ITIL instructor at Interface Technical Training with over 20 years of professional experience, spanning leadership roles from Datacenter CIO to Management and IT Consultant.
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